Privacy Policy
Last Updated: May 15, 2024
At SkyPool Dubai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you make a booking, create an account, or contact us, we may collect:
- Contact information (name, email address, phone number, postal address)
- Payment information (credit card details, billing address)
- Identification information (passport number, ID details) when required for booking purposes
- Demographic information (nationality, language preference)
- Special requests or preferences related to your booking
1.2 Usage Information
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages visited and navigation patterns
- Time and date of visits
- Time spent on certain pages
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and confirming your bookings
- Providing customer support and responding to inquiries
- Processing payments and preventing fraud
- Personalizing your experience on our website
- Sending booking confirmations and updates
- Providing information about our services, special offers, and promotions (if you have opted in)
- Improving our website, services, and customer experience
- Complying with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies may collect information about your browsing behavior and preferences.
Types of cookies we use:
- Essential cookies: Required for the website to function properly
- Functional cookies: Enable enhanced functionality and personalization
- Analytical cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
4. Data Sharing and Disclosure
We may share your personal information with:
- Service providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer service
- Business partners: Hotels, venues, and other partners necessary to fulfill your booking
- Legal authorities: When required by law, court order, or governmental regulation
- Business transfers: In connection with a corporate transaction, such as a merger, sale of assets, or acquisition
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations to which we are subject
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information in certain circumstances
- Restriction: The right to request the restriction of processing of your personal information
- Data portability: The right to receive your personal information in a structured, commonly used, and machine-readable format
- Object: The right to object to processing of your personal information
- Withdraw consent: The right to withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
If we transfer your personal information to countries outside the United Arab Emirates or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information, such as:
- Standard contractual clauses approved by the European Commission
- Binding corporate rules
- Adherence to recognized privacy frameworks
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
10. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SkyPool Dubai
2 Jones Forks, New Isobel SK6 7QN
United Arab Emirates
Email: info@skypooldubai.com
Phone: +443303556468